Scoot CEO’s apology for service disruption wins praise from PR fraternity
Scoot’s CEO Lee Lik Hsin has apologised for the airline clocking at to the lowest degree 12 major flying disruptions caused yesteryear technical issues since Nov 2018. In an interview amongst The Straits Times, the CEO said that the produce has “heard the feedback [of the people] loudly too clearly” too noted that client confidence inward the produce has dropped. He too added that he was aware this powerfulness Pb to client purchasing decisions beingness affected.
In the interview, Lee too shared steps taken yesteryear the airline to intensify its aircraft maintenance too inspections, equally good equally to address technology scientific discipline issues too service gaps.
His interview amongst the national paper, said Hilary Davies, managing managing director for W Communications Singapore, spoke volumes to aid amongst world perception. It too shows the produce equally an agile one, produce to deed on issues. “Having [the CEO] front end the communications roughly these updates speaks volumes, showing this isn’t but hot air. However having taken a stride into the spotlight, Lee volition demand to rest visible to real produce too keep world trust,” added Davies.
Latest S’pore to Taipei Scoot flying incident is twelfth major disruption inward v months
Oxygen masks deployed yesteryear pilots equally precautionary measure
Scoot has revealed that the activation of oxygen masks on board flying TR996 on Sunday, March 24 was initiated yesteryear its pilots. Flight TR996 was travelling from Singapore to Taipei when it experienced read more Sumber https://undertheangsanatree.blogspot.com/