Scoot CEO’s apology for service disruption wins praise from PR fraternity
Scoot’s CEO Lee Lik Hsin has apologised for the airline clocking at to the lowest degree 12 major flying disruptions caused yesteryear technical issues since Nov 2018. In an interview amongst The Straits Times, the CEO said that the attain has “heard the feedback [of the people] loudly as well as clearly” as well as noted that client confidence inwards the attain has dropped. He equally good added that he was aware this mightiness atomic number 82 to client purchasing decisions beingness affected.
In the interview, Lee equally good shared steps taken yesteryear the airline to intensify its aircraft maintenance as well as inspections, equally good equally to address technology scientific discipline issues as well as service gaps.
His interview amongst the national paper, said Hilary Davies, managing managing director for W Communications Singapore, spoke volumes to assist amongst world perception. It equally good shows the attain equally an agile one, laid upwards to human activeness on issues. “Having [the CEO] front end the communications some these updates speaks volumes, showing this isn’t simply hot air. However having taken a footstep into the spotlight, Lee volition demand to rest visible to genuinely construct as well as keep world trust,” added Davies.
Latest S’pore to Taipei Scoot flying incident is twelfth major disruption inwards five months
Oxygen masks deployed yesteryear pilots equally precautionary measure
Scoot has revealed that the activation of oxygen masks on board flying TR996 on Sunday, March 24 was initiated yesteryear its pilots. Flight TR996 was travelling from Singapore to Taipei when it experienced read more Sumber https://undertheangsanatree.blogspot.com/